This privacy policy aims to give you information on how COLM QUINN GROUP collects and processes your personal data, including any data you may provide when you access this website or other websites controlled by a company within our group, when you enquire about a product or service, when you purchase a product or service from us, through your dealings with our staff, enter a competition, promotion or survey and when you report a problem with our website.

What Companies are covered by this policy?

This is the privacy policy COLM QUINN GROUP, trading as Colm Quinn Limited incorporated and registered within Ireland with company number 451282 whose registered office is at Glasson Road, Athlone, Co. Westmeath, N37 VR68.

Throughout this document, “we”, “us”, “our” and “ours” refer the COLM QUINN GROUP.

This policy sets out the basis on which any personal data we collect from you or you provide to us will be processed by us.

We may update this privacy policy from time to time by publishing the amended version on our websites. We will advise you of any updates where it is appropriate.

This privacy policy applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.

We take the privacy of your personal information very seriously and will only use your personal information in accordance with the current data protection law in the Republic of Ireland and this privacy policy.

We have appointed a Data Protection Responsible who is responsible for overseeing questions in relation to this privacy policy.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the Data Protection Responsible using the details set out below.

Email: [email protected]

Tel: 090 64 65 888

Post: Colm Quinn, Glasson Road (N55), Athlone, Co. Westmeath, N37 VR68

1. How your personal information is used:

Use of personal information under EU data protection laws must be justified under one of a number of legal grounds and we are required to set out the grounds in respect of each use in this policy. An explanation of the scope of the grounds available can be found below.

The main uses of your information are:

Customer Support and Marketing - to respond to enquiries and to bring you news and offers.

COLM QUINN GROUP use your personal data for customer care and for personalised communication of COLM QUINN GROUP product and service information, where necessary with your consent. For these purposes, COLM QUINN GROUP may transmit this data to authorised Partners.

In order to ensure that you receive relevant and personalised communications, we will use your data to create an individual customer profile and we may share your personal data between COLM QUINN GROUP companies and approved third party suppliers of BMW brand services where relevant.

This may include data you have provided to these companies, or which is generated by your use of COLM QUINN GROUP websites, for example contact details, preferences, customer history, vehicle data, app usage and online behaviour.
 

Vehicle Sales & Service – to process your sale, configure and service your vehicle

COLM QUINN GROUP will obtain Contact Details, Vehicle Configuration Details, Vehicle Technical Information and Sales and Services Information when you purchase, service or repair a vehicle from or with them as part of the sale or service and will use it to provide the services you request and notify you of issues in relation to your vehicle.

This information may be accessed by COLM QUINN GROUP to troubleshoot technical or other issues relating to the delivery of these services.

The above mentioned controllers may also receive Vehicle Location Information during the repair process which will be used only in accordance with Location Information Safeguards.

Further information on these safeguards are listed below.
 

 

Vehicle Finance – To act as intermediary in assessing your eligibility for finance, and complete the necessary documentation to drawdown your loan to complete payment of your vehicle.

COLM QUINN GROUP acts as a Credit Intermediary for a number of Financial Institutions. When you apply for vehicle finance through COLM QUINN GROUP, you must provide certain personal information which can be passed to these Financial Institutions.

These Financial Institutions may share the information withCredit Reference and Fraud Prevention Agencies to help them decide whether to offer you finance. Using information about you in this way is necessary for any Financial Institution to make this decision and if you do not provide it, they may not be able to offer you finance.

Your information will be used by Financial Institutions as follows:

• Financial Institutions will check records about you and others held by them and by Credit Reference and Fraud Prevention agencies for example, to assess your application for credit and verify identities to prevent and detect crime and money laundering. The Credit Reference Agencies will place a search footprint on your credit file that may be seen by other lenders. They will supply public information (for example information held on the electoral register) as well as shared credit and fraud prevention information. The Fraud Prevention Agencies will use your personal information to prevent fraud and money-laundering and to verify your identity.
• If you are making a joint application or if you advise a Financial Institution of a director or that you have a spouse or financial associate, they will link your records together so you must be sure that you have their agreement to disclose information about them. Credit Reference Agencies also link your records together and these links will remain on your and their files until such a time as you, a director or your partner successfully files for a disassociation with the Credit Reference Agencies to break that link.
• If you give a Financial Institution false or inaccurate information or a Financial Institution suspect identify fraud, they will record this and may also pass on the information to Fraud Prevention Agencies and other organisations involved in crime prevention. Law enforcement agencies may also access and use this information. If fraud is detected, you could be refused certain services, finance or employment.
• Financial Institutions and other organisations may access and use from other countries, the information recorded by Fraud Prevention Agencies, which may be publicly-available sources.
• Your data may also be used for other purposes for which you give your permission or, in limited circumstances, when required by law or where permitted under the terms of relevant data protection and privacy law.

Some applications may be automatically rejected due to our automated credit or anti-fraud filters. Wherever your application is rejected you may explain your position to COLM QUINN GROUP and the Financial Institution will reconsider the position if the rejection decision was undertaken without human intervention. COLM QUINN GROUP can only provide you with general information on why your application has been rejected should the application not be accepted after human intervention.

 

Quality Assurance, Research and Development – to improve our products and services.

COLM QUINN GROUP may use any of the information that it receives through the provision of services to COLM QUINN GROUP (including Location Information) for product and service quality assurance and development purposes. Before any such use is undertaken your information will be de-personalised so it cannot be directly linked back to you.

Compliance with legal requests for your information – to comply with our legal obligations to law enforcement, regulators and the court service.

We may be legally required to provide your information to law enforcement agencies, regulators and courts and third party litigants in connection with proceedings or investigations anywhere in the world. Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.

Legal grounds for processing of your personal information.

The use of your information set out above is permitted under EU data protection law on the basis of these principal legal grounds:

• where you have consented to the use (you will have been presented with a consent form in relation to any such use and may withdraw your consent at any time through COLM QUINN GROUP)
• or sending an email - [email protected]

· or by writing to us at:

Colm Quinn
Junction 9 – M6
Glasson Road (N55)
Athlone
Co. Westmeath
N37 VR68

• where necessary to enter into or perform our contract with you
• where we need to use it to comply with our legal obligations
• where we use it to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights (our legitimate interests include promoting the COLM QUINN GROUP business and tailoring news and offers to your profile, research and development of vehicle related products and services, assessing your credit-worthiness, detecting fraud and criminal activities)
• where necessary for us to defend, prosecute or make a claim against you, us or a third party

There may be uses that are permitted on the basis of other grounds; where this is the case we will use reasonable endeavors to identify the ground and communicate it you as soon as possible after becoming aware of the new basis.

 

Transfer to third parties.

Personal information which we collect may be transferred to third parties on your behalf, only with your consent.

This is only shared in a secure manner, using a consistent security protocol. When we share with other parties we ensure that they only use your personal data for the purpose it was collected and do not allow them to abuse this agreement.

The types of third parties apart from the COLM QUINN GROUP already stated are:

• Event companies who run and manage sponsored events on our behalf
• Data Management firms who host data
• Ancillary Parts & Service Providers
• Marketing agencies who run and manage marketing campaigns on our behalf

3) Who we share your personal information with

COLM QUINN GROUP is an Irish company. Your personal information may be accessed by our employees. We may share your personal information with third party service provides that perform services and functions on our behalf such as our accountants and other business advisors, IT service providers, printers, marketing companies who carry out marketing campaigns on our behalf, and providers of security and administration services.

Your personal information may be accessed by contractors from a country outside the European Economic Area (EEA) for any of the purposes set out, in which data protection laws may be of a lower standard than in the EEA. We will ensure that any of your information that is accessible outside the EEA is handled subject to appropriate safeguards.

Certain countries outside the EEA, such as Canada and Switzerland, have been approved by the European Commission as providing essentially equivalent protection to EEA data protection laws and therefore no additional legal safeguards are required. In countries which have not had such approval, we will either ask for your consent to the transfer or transfer it subject to European Commission approved contractual terms that impose equivalent data protection obligations directly on the recipient unless we are permitted under applicable data protection law to make such transfers without such formalities.
 

4) How do we collect your personal information?

These are the main ways we collect your information:

• If you contact us directly via our websites or via our customer hotlines to request information about our products and services.
• If you buy a product or service directly from us (e.g. Lifestyle shops).
• If you reply to our direct marketing campaigns (e.g. filling out a response card).
• If with your permission, your contact details are transferred from authorised centres or other third parties.
• If your vehicle data (incl. vehicle identification number) is transferred to COLM QUINN GROUP while you’re having your vehicle serviced or repaired.
• If with your permission, other BMW Group legal entities or business partners transfer your personal data to us.
• If we acquired your personal data from other sources with your permission.
• When you apply for finance from COLM QUINN GROUP through any Financial Institutions.
• From our partners BMW Automotive (Ireland) Ltd (t/a BMW Ireland) and BMW Financial Services (Ireland) Ltd (trading as BMW Financial Services)
• When you complete a survey for us.

· Telephone calls to us may be recorded and/or monitored for training purposes.

If you give information on behalf of someone else you must ensure that they have been provided with this Privacy Policy before doing so.

If you are under 16 please do not provide us with any of your information unless you have the permission of your parent or guardian to do so.

Please help us to keep your information up to date by informing us of any changes to your contact details or preferences.

 

5) How we keep your personal information safe.

We use a variety of security measures, including encryption and authentication tools, to help protect and maintain security, integrity and availability of your information.

Although data transmission over the Internet or website cannot be guaranteed to be secure, we and our business partners work hard to maintain physical, electronic and procedural safeguards to protect your information in accordance with applicable data protection requirements.

Our main security measures are:

• tightly restricted personal access to your data on a 'need to know' basis and for the communicated purpose only
• transferred collected data only in encrypted form
• highly confidential data stored only in encrypted form - e.g. credit card information
• firewalled IT systems to prohibit unauthorised access e.g. from hackers
• permanently monitored access to IT systems to detect and stop misuse of personal data.

If you have a personal password which enables you to access certain parts of our websites or any other portal, app or service we operate, do not forget your responsibility for keeping this password confidential. We ask you not to share your password with anyone.

6) How to change your privacy preferences

You can change your preferences, or withdraw your consent in relation to how COLM QUINN GROUP use your personal information in one of the following ways:

• Request information about your data stored at COLM QUINN GROUP as well as request the correction, deletion or restriction of your personal data for analytics and/or marketing use.
• By contacting the COLM QUINN GROUP +353 9064 65888
• Or by sending an email to dataprotection@colmquinnbmw.ie
• Or by writing to us at:

Colm Quinn, Junction 9 – M6, Glasson Road (N55), Athlone, Co. Westmeath, N37 VR68

 

7) What information may be collected about you?

The following types of personal information about you may be collected:

Contact Details

• Name
• Address
• Phone numbers
• Email address

Interests

• Information you provide us about your interests
• Including the type of vehicles you are interested in.

Website and Communication Usage

• How you use our website and whether you open or forward our communications, including information collected through cookies and other tracking technologies.

Sales and Services Information

• Relating to vehicle purchases and services, including complaints and claims.

Credit and Anti-Fraud Information

• Which establishes your identity, such as driving licences, passports and utility bills
• Information about transactions, requests for credit and non-payment of debts with us and third parties and credit ratings from credit reference agencies
• Fraud, offences, suspicious transactions, politically exposed person and sanctions lists where your details are included.

Device and Service Usage

• How you use your device (mobile or vehicle) and services offered on the device.

Vehicle Configuration Details

• Information about the features and current settings of your vehicle (identified by the Vehicle Identification Number).

Vehicle Technical Information

• About how the engine and systems within the vehicle perform.

Vehicle / Device Location Information

• Your vehicle’s or mobile device’s location

8) How long we keep your personal information for.

We retain your information only as long as is necessary for the purpose for which we obtained them and any other permitted linked purposes. If information is used for two purposes we will retain it until the purpose with the latest period expires; but we will stop using it for the purpose with a shorter period once that period expires.

We restrict access to your information to only those persons who need to use it for the relevant purpose.

Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymised or destroyed securely.

Use for marketing:
We retain your personal information for as long as is necessary, but only for the relevant purpose that we collected it for. You retain the right to remove this consent at any point.

Use to perform a contract:
In relation to your information used to perform any contractual obligation with you we may retain that data whilst the contract remains in force plus one year to deal with any queries or claims thereafter.

ConnectedDrive and Connected App:
We set out how long we retain Vehicle Location Information [and Device Information] in relation to each service in the relevant service descriptions.

Where claims are contemplated:
In relation to any information where we reasonably believe it will be necessary to defend or prosecute or make a claim against you, us or a third party, we may retain that data for as long as that claim could be pursued.

9) Contacting COLM QUINN GROUP about this privacy policy

If you have any questions in relation to our use of your information you should first contact COLM QUINN GROUP in one of the following ways:

• Call us on +353 9064 65888.
• Or by sending an email to [email protected]
• Or by writing to us at:

Colm Quinn, Junction 9 – M6, Glasson Road (N55), Athlone, Co. Westmeath, N37 VR68

Under certain conditions you have the right to require us to:

• Provide you with further detail on the use we make of your information
• Provide you with a copy of your information
• Update any inaccuracies in the information we hold about you
• Delete any information about you that we no longer have a lawful ground to use
• Remove you from any direct marketing lists when you object or withdraw your consent
• Provide you with your personal information in a usable electronic format and transmit it to a third party if requested (right to data portability)
• Restrict our use of your personal information
• Cease carrying out certain processing activities based on the legitimate interests ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights (see below for Legal Grounds for more information).

Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime), our interests (e.g. the maintenance of legal privilege) and the rights of third parties.

If you are dissatisfied with our use of your information or our response to any exercise of these rights you have the right to complain to your data protection authority.

 

Copyrights.
©Colm Quinn BMW. All rights reserved. The text, images, graphics, sound files, animation files, video files, and their arrangement on the COLM QUINN GROUP websites are all subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other sites. Some BMW websites may contain images whose copyrights are attributable to third parties.

Warranties, liability.
The information on this website is provided "as is" and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose, or non-infringement of third party rights. While the information provided is believed to be accurate, it may include errors or inaccuracies. In no event shall COLM QUINN GROUP be liable to any person for any special, indirect or consequential damages relating to this material, unless caused by gross negligence or intentional misconduct. COLM QUINN GROUP is not responsible for the contents of websites that are maintained by third parties and therefore waives its liability for any links from this website to other websites.

Trademarks.
Unless otherwise indicated, all trademarks on this website are subject to trademark rights of COLM QUINN GROUP, including marks, model names, logos, and emblems.

 

Location Information Safeguards

If you have chosen services that disclose your location or the location of your vehicle, we take the confidentiality of that information very seriously.

The following safeguards are applied to Location Information (including information accessed as part of the vehicle service process):

• It is only kept for as long as necessary to fulfil the service.
• It is only obtained or accessed in that form where necessary to provide the service requested or where we are obliged to retain and/or provide the information by law (and where we are required to provide the information to law enforcement or any other third party, we will - notify you unless to do so would prejudice the prevention or detection of a crime or we are not permitted to do so).
• Vehicle Location Information and Device Location Information are not linked unless necessary to provide the service requested.
• Any other use of Location Information for analytics purposes will be undertaken on irreversibly anonymised data.

We and the Centres may have access to Vehicle Location Information may have access to Device Location Information through the services they provide (e.g. ConnectedDrive).

You will have been provided with a detailed description of the Location Information obtained to provide a Location Information dependent service when you initially purchased the vehicle or activated or configured the service or application (e.g. ConnectedDrive or Connected App). You can control whether we continue to hold or collect that information through the vehicle, service or application (e.g. ConnectedDrive) so future location information ceases to be collected. Please note that we may not be able to provide certain features of our services to you if you limit the collection of your Location Information.